Terms & Conditions

This is an agreement between you, or the organisation you represent (in both cases, you), and FlowUpBoard, governing your use of the FlowUpBoard online Kanban board and project management platform and any related applications, browser extension, or websites (together, the Services). If you are accepting these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and you agree that we may treat your account as that of the organisation.

These Terms are made up of two parts: the general terms below (the General Terms), and any terms that apply to a specific feature or plan (the Service Specific Terms). The Service Specific Terms are published alongside the relevant feature or in your plan details. If there is a conflict between the General Terms and the Service Specific Terms, the Service Specific Terms prevail for that feature or plan. Your plan page, order form, and any written agreement we sign with you form part of these Terms too.

Parts of this Agreement

These Terms consist of the general terms set out on this page (the General Terms) together with any terms that apply to a specific feature or plan (the Service Specific Terms), which are published alongside that feature or in your plan details. Where a Service Specific Term conflicts with a General Term, the Service Specific Term applies to that feature or plan. Your plan page, any order form, and any written agreement we sign with you also form part of these Terms.

Acceptance of the Agreement

You must be of legal age to enter into a binding agreement in order to accept these Terms. If you do not agree to the General Terms, do not use the Services. If you agree to the General Terms but do not agree to the Service Specific Terms, do not use the corresponding feature or plan. You accept these Terms by ticking the acceptance box on our signup form, by clicking a button that indicates acceptance, or by simply using the Services. We record the version you accepted and the date you accepted it against your account.

Eligibility and Minimum Age

You must be at least 18 years of age to create an account or use the Services. By ticking the age confirmation on our signup form you represent that you are 18 or older and legally able to enter into a binding contract. We do not knowingly permit accounts for minors. If you are under 18, do not register, and contact us so that we can remove any account created in error. If we learn that an account holder is under 18, we may suspend or delete that account.

Description of the Services

We provide cloud software for work management, including an AI powered Kanban board, project and portfolio tracking, team collaboration, AI assisted content, and related features. You may use the Services for personal use, for your own business, or for internal business purposes within the organisation you represent. You access the Services through any internet browser we support, and you are responsible for obtaining your own internet access and the equipment needed to use the Services. You can create and edit content with your user account and, where a feature allows it, publish and share that content.

Beta Services

We may offer certain features or whole Services as beta services (Beta Services) for testing and evaluation. We have sole discretion over the testing period, over whether a Beta Service succeeds, and over whether a Beta Service later becomes a commercial Service, and you have no obligation to buy a paid plan because of a Beta Service. We may discontinue any Beta Service at any time, temporarily or permanently, with or without notice. To the extent permitted by law, we are not liable for any harm arising out of the modification, suspension, or discontinuation of a Beta Service. Beta Services are provided as is, without any warranty, support, or service commitment.

Free Trials

If you register for a free trial we make the relevant Services available to you free of charge until the earliest of: the end of the free trial period stated at signup, the start of your paid subscription period, or termination by us or by you. Any data you enter and any customisation you make during a free trial may be permanently lost unless you buy the corresponding paid plan or export your data before the trial ends, so please export anything you want to keep. Free trials are provided as is, without warranty, support, or liability, to the extent permitted by law.

User Sign Up Obligations

You need a user account to access the Services, so you agree to: (i) provide true, accurate, current, and complete information about yourself as prompted by the signup process, including your name, email address, and mobile number; and (ii) maintain and promptly update that information so that it stays true, accurate, current, and complete. If you provide information that is untrue, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that it is, we may terminate your account and refuse current or future use of some or all of the Services. You must verify the email address we send to you during signup in order to activate the account.

Restrictions on Use

In addition to every other term of this agreement, you must not: (i) transfer the Services, or otherwise make them available to a third party; (ii) provide a product or service based on the Services without our prior written permission; (iii) share or resell a user licence so that more than one individual uses it, other than by formally reassigning it to a new user; (iv) except as permitted by law, attempt to disassemble, decompile, or reverse engineer the Services; (v) use third party links without agreeing to those sites own terms; (vi) post third party links, or use their logos or company names, without their prior written permission; (vii) attempt to gain unauthorised access to the Services or their related systems or network; (viii) use the Services in any way that could damage, disable, overburden, impair, or harm any server, network, computer system, or resource of ours; (ix) use the Services to store or transmit software viruses, worms, or other harmful computer code, files, scripts, or programs; (x) interfere with or disrupt the integrity, security, or performance of the Services, their components, or the data in them; (xi) host, display, upload, publish, transmit, store, update, or share any information belonging to another person or entity that you have no right to, including personal or confidential information you have no consent to share; (xii) violate any applicable local, state, national, or international law; (xiii) use the Services for competitive or benchmarking purposes; (xiv) remove or obscure any proprietary or other notices contained in the Services; (xv) use the Services in any manner that threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with other countries, or public order, or that causes incitement to a cognisable offence, prevents investigation of an offence, or is insulting to another country; (xvi) create a false identity to mislead anyone as to the identity or origin of a communication; (xvii) transmit information that is knowingly false, written to mislead or harass any person, entity, or agency for financial gain or to cause injury; or (xviii) use the Services in a manner that relates to or encourages any activity prohibited by law in India.

Spamming and Illegal Activities

You are solely responsible for the content you put into the Services through them. You must not use the Services for illegal purposes, or to transmit material that is unlawful, defamatory, insulting, harassing, libellous, invasive of another persons privacy, abusive, threatening, harmful, vulgar, pornographic, paedophilic, harmful to children, obscene, racially or ethnically objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that infringes or may infringe the intellectual property or other rights of another person. You must not use the Services to send junk mail, spam, chain letters, phishing content, or unsolicited bulk email. We may terminate your access if we have reasonable grounds to believe you have used the Services for any illegal or unauthorised activity.

Your Content and Data Ownership

We respect your right to own the content you create or store. You own the tasks, boards, documents, and other content you create in the Services. Unless you specifically permit it, your use of the Services does not grant us a licence to use, reproduce, adapt, modify, publish, or distribute your content for our commercial, marketing, or any similar purpose. You do grant us permission to access, copy, distribute, store, transmit, reformat, publicly display, and publicly perform your content solely as required to provide the Services to you, which includes operating, securing, backing up, and improving the platform.

User Generated Content and Public Content

You may create and, where a feature allows it, publish or share content using the Services. You are solely responsible for that content and for the consequences of publishing it. Any content you make public is publicly accessible on the internet and may be crawled and indexed by search engines, so you must make sure you do not accidentally publish anything private. Content you receive from other users is provided to you as is, for your information and personal use only, and you must not use, copy, reproduce, distribute, transmit, display, sell, licence, or otherwise exploit it without the express written consent of the person who owns its rights. You must not remove copyright notices or disable copy protection features. By making content available on the Services you affirm that you have consent or permission from every person who may claim rights in it, and you agree that we may block or remove content where we receive a complaint that it is illegal or infringes third party rights. We will notify you of such a complaint and give you a reasonable opportunity to respond.

AI Generated Content

AI features generate suggestions, task breakdowns, summaries, and similar output from your input. AI output is probabilistic and may be inaccurate, incomplete, or unsuitable for your purpose. You are solely responsible for reviewing, verifying, and validating all AI output before relying on it, and you must not use it as the sole basis for a legal, financial, medical, employment, or safety decision. Independently check facts, figures, dates, and names. To the extent permitted by law, we are not responsible for decisions or losses arising from your reliance on AI output.

Client Portal Links and Shared Access

You can create shareable links, including client portal links, that let people other than your account view specific boards without needing a full account. You are responsible for choosing what each link exposes, for keeping the link safe, and for removing or rotating it when it is no longer needed. Anyone who holds an active link may be able to view the boards it exposes, so treat links with the same care as a password and revoke them when access is no longer required. We are not responsible for a disclosure that results from a link you shared or failed to revoke.

Organisation Accounts and Administrators

If you sign up for an organisation you may appoint one or more administrators. Administrators can configure the Services to your requirements and manage the end users in your organisation account. You are responsible for: (i) keeping the organisation account password confidential; (ii) appointing competent people as administrators; and (iii) making sure all activity on the organisation account complies with this agreement. We are not responsible for account administration or internal management of the Services for you. You are responsible for taking the steps needed so that your organisation does not lose control of the administrator accounts, including agreeing a recovery process with us in advance where possible. If you do not specify a recovery process, we may restore control of an administrator account to a person who gives us proof, satisfactory to us, that they are authorised to act for the organisation, and you agree not to hold us liable for the consequences of an action we take in good faith on that basis.

Advertising and the Free Plan

Advertising is shown to all users on the free plan. Free accounts display third party advertising, and that advertising is how the free tier is funded. Paid plans do not show advertising. Advertising is served by third party networks including Google AdSense, which may set cookies or similar technologies in your browser and may use them to serve ads based on your prior activity on this and other sites. Our advertising partners may also collect device identifiers, IP addresses, and inferred interests. Where the law requires consent, advertising and analytics cookies are blocked until you give consent, and you can accept, reject, or withdraw consent at any time from the cookie settings link in our footer. Ad placements are selected by the network rather than by us, and we do not endorse any advertiser, product, or claim made in an advertisement. If you believe an advertisement is inappropriate, misleading, or contains an error, report it and we will pass it on to the relevant network.

Fees, Payments and Taxes

The Services are available on subscription plans of various durations, and some features are available free of charge. If you subscribe to a paid plan you agree to the pricing, feature limits, and billing terms shown at the point of purchase. Subscriptions renew automatically at the end of each billing period unless you cancel beforehand, and we charge the payment method on file, which you can change from your billing settings. To avoid renewal you must either downgrade to the free plan or tell us at least 7 days before the renewal date; failing that, we will presume you authorised the charge. We may change the price of a Service, or start charging for something that is currently free, but any increase does not apply until your current billing cycle ends. You are not charged for a Service unless you have opted into a paid plan. Where any tax such as GST, VAT, or sales tax is chargeable, we invoice it to you in addition to the subscription fee and provide an invoice in the format required by applicable law so that you can claim any input tax credit.

Renewal, Cancellation, and Refunds

You can cancel a paid subscription at any time from Settings, and access continues to the end of the period you have already paid for. We do not refund the remainder of a partly used billing period, and we do not refund for periods you have not used, except where the law requires it, where a charge was made in error, or where we materially breached these Terms. If you have used a paid trial or promotional offer we may not refund it. Downgrades take effect at the start of the next billing period and we do not refund the difference between plans. If you terminate because we have materially changed these Terms in a way that substantially affects your rights, or because we have materially breached these Terms, you are entitled to a prorated refund of any prepaid, unused fees.

Inactive Accounts

We may terminate an account that has had no sign in or meaningful activity for a continuous period of 120 days. Before doing so we will give you prior notice and an opportunity to sign in and back up your data. Where an account has more than one user, the account is not treated as inactive while at least one user is active. Terminating an inactive account means we delete the data associated with it, as described in the account deletion and data retention section below.

Third Party Applications and Integrations

The Services integrate with many third party applications and services, including payment processors, email providers, storage, and authentication providers (Third Party Applications). Access to and use of a Third Party Application may require you to accept that provider own terms of service and privacy policies, and you are responsible for reading and agreeing to them before you use it. You acknowledge that we are not liable for Third Party Applications. We will try to give you advance notice where reasonably possible, but you agree that we may at any time, in our sole discretion and without notice, suspend, restrict, disable, or remove any Third Party Application, with no liability to you for any loss of profits, revenue, data, goodwill, or other intangible loss. An integration you enable may send data to that provider, and you are responsible for what you share through it.

Personal Information and Privacy

Personal information you provide to us through the Services is governed by our Privacy Policy, and using the Services indicates your acceptance of that policy. You are responsible for maintaining the confidentiality of your username, password, and other sensitive information, for all activity on your account, and you must tell us immediately if you suspect unauthorised use. We are not responsible for loss or damage to you or to any third party resulting from unauthorised access to or use of your account, otherwise. If you represent an organisation, you confirm that you have the authority to provide personal information about your users to us, and that you will inform those users about our processing of their information as required by law.

Cookies, Analytics, and Similar Technologies

We and our partners use cookies, local storage, and similar technologies to run the Services, keep you signed in, remember your preferences, prevent fraud, measure performance, and support advertising. Where consent is required we ask before setting non essential cookies, and you can accept, reject, or withdraw consent at any time from the cookie settings link in our footer. Withdrawing consent does not affect processing carried out before you withdrew it. Essential cookies are required for the Services to function and cannot be switched off. Blocking some cookies or similar technologies may stop parts of the Services from working.

Communications from FlowUpBoard

The Services may include communications from us, such as service announcements, administrative messages, security alerts, and newsletters. You understand that these communications are part of using the Services. To protect your privacy we let you opt out of newsletters and marketing email at any time, but you cannot opt out of service announcements, administrative messages, or security alerts, because they are needed to operate the Services and to keep your account secure.

Complaints

If we receive a complaint about your activity in your use of the Services, and it is not a matter that our Grievance Redressal process below covers, we will forward the complaint to the primary email address on your account. You must respond directly to the complainant within 10 days of receiving the complaint from us, and copy us on that response. If you do not respond within that 10 day period, we may disclose your name and contact information to the complainant so that they can take legal action. You understand that failing to respond within the 10 day period will be treated as your consent to that disclosure.

Grievance Redressal

If you have a grievance about the Services, about how we have handled your personal information, or about any act or omission in relation to you, within the meaning of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 or the Digital Personal Data Protection Act 2023, you may raise it with our Grievance Officer using the contact details published in our Privacy Policy and on our contact page, or by writing to sales@flowupboard.com. We aim to acknowledge a grievance within 7 days and to resolve it within 30 days. If you are not satisfied with our response you may escalate the matter as described in the Privacy Policy.

Hosting Location and International Data Transfers

The location of the cloud infrastructure from which you are served depends on the mapping of your region or country to the cloud facilities available at the time of your signup, and that mapping can change. You must not mask or proxy your internet protocol address at signup, because your region is partly determined from it. Parts of the Services, including our database, email delivery, hosting, and content delivery, are operated by third party providers outside India, including in the United Kingdom and the United States, so your personal information may be processed in those or other countries. Where information is transferred outside India we rely on the lawful transfer mechanisms available under applicable law, which may include contractual safeguards. We may migrate your account, or require you to migrate your account, if the region to facility mapping changes. If we find that your actual region is materially different from our records, we may migrate your account, require you to migrate, or close your account and decline further service.

Confidentiality

You must not disclose another persons confidential information through the Services without their permission, and you must keep other users data separate from your own. You must take reasonable care with credentials, tokens, API keys, and shared links. If you receive confidential information from us in the course of your relationship with us, you must use it only for the purpose it was given to you and must not disclose it to anyone else.

Intellectual Property

FlowUpBoard and our underlying software, including the Services, our object code, source code, APIs, database structures, and design elements, are owned by us or our licensors and are protected by intellectual property law. These Terms grant you a limited right to use the Services as set out here; they are not a transfer or licence of our intellectual property. You must not remove or obscure any proprietary notice in the Services.

Trademark

FlowUpBoard, the FlowUpBoard logo, and the names of individual features are trademarks of FlowUpBoard. You agree not to display or use them in any manner without our prior permission. Other product names, logos, and brands appearing in the Services are the property of their respective owners, and their use does not imply endorsement or affiliation.

Feedback

If you send us feedback, suggestions, or ideas about the Services, you allow us to use them without restriction and without payment or attribution, and you confirm that you have the right to send them. This does not transfer any of your own content or intellectual property to us.

Disclaimer of Warranties

You expressly understand and agree that your use of the Services is at your sole risk. The Services are provided on an as is and as available basis. We expressly disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non infringement. We make no warranty that the Services will be uninterrupted, timely, secure, or error free, and no warranty that your data will never be lost. We may change, suspend, or discontinue any part of the Services. Any advice or information, whether written or oral, that you obtain from us, our employees, or our representatives creates no warranty beyond what is expressly stated in these Terms.

Limitation of Liability

You agree that we are not liable for any consequential, incidental, indirect, special, or punitive loss or damage, or for loss of business profits, business interruption, computer failure, loss of business information, or any other loss arising out of or caused by your use of, or inability to use, the Services, even if we have been advised of the possibility of such damage. Our total aggregate liability to you in respect of any Service, whether direct or indirect, will not exceed the greater of fifty thousand Indian rupees (INR 50,000) or the fees you paid us during the twelve months before the first event giving rise to that liability. Nothing in these Terms limits or excludes our liability or your rights in a way that is not permitted by law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Indemnification

You agree to indemnify and hold us harmless, together with our officers, directors, employees, suppliers, and affiliates, against losses, damages, fines, and expenses including legal fees, arising out of or relating to any claim that you used the Services in breach of another party rights, in breach of any law, in breach of any provision of these Terms, or that your content, or your breach of these Terms, caused us harm, except where that use was authorised by us. This obligation survives termination.

Suspension and Termination

We may suspend your account, or temporarily disable access to all or part of any Service, where we suspect illegal activity, where an account has been inactive for an extended period, or on the request of law enforcement or another government agency. You may object to a suspension by writing to us within 30 days of being notified, and we may terminate a suspended or disabled account 30 days after the suspension began. We may also terminate your account and deny you the Services where we reasonably believe you have breached this agreement, and may terminate access to a Beta Service for technical reasons. You may terminate your account yourself at any time, and you may terminate it if we breach our obligations under these Terms, in which case you are entitled to a prorated refund of any prepaid fees. Termination includes denial of access to the Services and deletion of your account information and data, handled as described below.

Account Deletion and Data Retention

You can request permanent deletion of your account and its data from Settings, and we action it within 30 days unless a longer period is required by law. After deletion we remove your personal data from active systems, though encrypted backups may retain it for a limited period before being overwritten. Some records may be kept for longer where we are required to retain them, for example invoices, tax records, and payment records, where we need them to establish, exercise, or defend legal claims, or where we must retain them to comply with a valid order. If you close your account without requesting deletion, we treat that as a deletion request. If an account is terminated for cause, data may be retained for longer where needed to protect the platform, investigate abuse, or comply with law.

Modification of These Terms

We may modify these Terms at any time by posting the updated version on this page, by making a service announcement, or by sending email to the primary address on your account. If we make a significant change that affects your rights, we will give you at least 30 days advance notice of the change by email to the primary address on your account or by an in app notice. You may terminate your use of the Services by notifying us within 30 days of being notified of a modified agreement where the change substantially affects your rights, in which case you are entitled to a prorated refund of the unused portion of any prepaid fees. Your continued use of the Services after the effective date of a change means you accept the modified Terms. We record the version of the Terms you accepted, and you can ask us for a copy of it.

Governing Law and Jurisdiction

Any controversy or claim arising out of or relating to these Terms, or to the Services, is settled and adjudicated exclusively by the courts at Bengaluru, Karnataka, in accordance with the laws of India, without regard to conflict of law principles. Consumers retain every right available to them under mandatory local law, and nothing here limits a right you have under the Consumer Protection Act 2019 or the Digital Personal Data Protection Act 2023. Before commencing proceedings, please raise the issue with us first using the contact details below, since most disputes are resolved quickly that way.

End of These Terms

If you have any questions or concerns regarding these Terms, the Services, or a privacy or data request, write to sales@flowupboard.com or use the contact page on our website. If you have a grievance about us, our Services, or your data, you may also use the Grievance Redressal process described above.